Sorted by: 1. Check out the prototype API for more details. You can also view the icons within. Technically talking, both have different setup and architecture. SetDisplay should work on forms for variables. In Business rules can we do this? You will need a variable of Category and a variable of Subcategory. I've updated the article. Do you know of any gotchas with your script and view rules? Video demonstrate that how incident task has been . the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Why is it so? I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. I got the same warnings when checking the syntax on the BR. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? (Service catalog fields are "variables", and they are different from normal table fields). I am not able to fetch the values for these fields in the script. Note: To create a database view, you need to be very precise, otherwise it will not run. Ok, any idea how to do that? by modifying the script field entry on the record producer. Works great on regular variables though. Thanks, -e. I think any time you can use the out-of-box behavior you should. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Tina, Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Any chance someone has already figured this out? Record producer will be. For a variable, the label of the variable is returned. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). what about related list labels? More customization options are available. I tried just using the variable set field name and no joy. Even when specifically naming the field. Why does the rule have to exist for every target table if its hte same code each time? Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? When the record is submitted using a record producer, you are redirected directly to the generated record. For example, the Label is more user-friendly and should be used in text displayed to the user. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Label backgrounds vary, but you should be able to get it to work like this. That would be a nice one to have. Variables to collect data for record producer fields. Give it a try and let me know how it goes. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Adding a lines like. current.u_record_producer = cat_item.sys_id; Thanks James! Keep it up. Just recently learned about Display Business Rules. is just going to return the string value of whatever field you're asking for. Thanks for sharing! I tried digging around online, but wasnt successful in figuring it out. If youre going to K12 I could take a look at it in person. . This functionality should be a user configurable property setting in Service Now. Sign-up to get the latest news and update information from ServiceNow Guru! I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Here's how you can toggle the display of the help text for variables in your service catalog. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. I hate that message though. How do I align things in the following tabular environment? *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. The table structure and element IDs are different in the service catalog. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Record . There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Often times theres another script or form element thats causing the issue. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. February 27, 2023 . Usually if a client script isnt working you can find some clues in the browser error console so Id check there. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Thanks Harry. It is not working for me.. Making statements based on opinion; back them up with references or personal experience. Not a strange question at all. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Great point. Well done. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Worth putting error handling in there, but the basis is there. Continuing on from the example above, the 'Make' variable . Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. You can also view the icons within. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Both of these ways are not working. What is the correct way to screw wall and ceiling drywalls? By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Use the Data panel to see the variables and variable data types for a flow. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! I notice this works for variables that are not within containers. Now that we are here, lets sort by the Incident table. Description. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. The API call you're using g_form.getValue (.) Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Any help you can provide would be greatly appreciated. // Only run eval() function once to avoid recursive loop The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. How to get the children of the $(this) selector? I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. var v; We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? I want to display a HINT when we hover over the selected choice . My only remaining issue is hiding the variable set title if all variables are hidden. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Not the answer you're looking for? You have to address it for each item or variable set and continue to update and modify for each variable you add. Is there any way in the same solution we can handle the check boxes and two column wide Container. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. Sign-up to get the latest news and update information from ServiceNow Guru! You can create Service Catalog record producers directly from a table record. From the ServiceNow Wiki, here is some documentation to read before you start . v = current.variables[i]; for (var i in current.variables) { Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! We had to take Calgary Patch 3 to resolve this issue. They are still appearing although the visibility has been set to false during the form-filling process. Please specify through example. It doesnt look like this script works anymore on Berlin. The dependent value is the value that this data depends on. Keep it up. You did such an amazing job. Form is normal . Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The client script is pretty simple since the heavy lifting is being done in the business rule. Thats handled in the else statement in the business rule script above. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Unfortunately I dont know of a simple solution for that. That is bizarre i set it up on demo site 15 with the same results on what our code is. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. This is great AdminPro! Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. I have a record producer where I modified the labels with a catalog client script as you explained above. gs. In addition to empty variables, is it also possible to hide specific variables? Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Its working fine in IE & Google Chrome,but not in Mozilla Firefox. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Well done. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. You didn't specify the context of your script that needs the variable values. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. A Catalog Item isa form used to submit information, a request, or to create a task. I stumbled across another way recently. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. The reasons you might want this sort of Here is how you could set up the business rule. Ive posted an update to this article. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Lets try it out! Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Ive updated the code above. Sign-up to get the latest news and update information from ServiceNow Guru! Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. The element HAS to match in your reference qualifier for the subcategory variable. scriptCode += "g_form.setDisplay(\"variables." I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. How to handle a hobby that makes income in US. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. The reference qualifier here is important. /* Only include empty variables, and exclude Label and Container variables */ Since Service Now locks everything down, it can be difficult to make this work. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. When setting a value, ensure the data type of the field matches the data type of the value you enter. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! . labelElement.style.backgroundColor = color; var scriptCode = ; Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Here's another example that shows how you can access record producer variables using the 'producer' object. Confirmed: Berlin Hot Fix 4 fixes the problem. Ive added that to step 1 to clarify. Condition: current.script.indexOf ('Force population of record producer') == -1. They basically allow you to target specific elements on the page for manipulation. This is a lot more helpful. I dont have anything for service portal like this currently. Because of the way this works, it will replace the link as well. I've updated the article. Even the most proficient developers need reference material from time to time. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I replaced that with setDisplay but didnt rip out the other unnecessary piece. My line 3 is the if statement ending with the opening curly brace. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. eres a quick tip for a Monday. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Thanks a lot. 2. Cheers, Mark. populated in a reference field on the target record named 'u_record_producer . This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL.