2.11 Ticket Fulfillment. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Both you and the company were insisting that you weren't in the wrong. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Does Viagogo pay their employees well? 2.2 Registration. 3.2 Other Information. Some links in this article may be affiliate links. Can I deliver the tickets using a different delivery method? 3. Report. Ratings by category. 25 April 2018. Tickets may be substituted with comparable or better seat locations without the Buyers approval. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 3.3 Laws and Regulations. 2.15 Claims under the viagogo Guarantee. In April the Competition and Markets Authority (CMA) threatened it with legal action for. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. In November, the firm was required to improve the information it gives to. Check out our video below for advice on how to avoid ticketing scams. We will also add sales or value added tax on our fees as applicable. 6.4 Release. 5.2 Violations, Termination and Suspension. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. 2.8 Work-life balance. 2.18 Merchant Description. If tickets are not consecutive, then the Seller must create a separate listing. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I went back to Viagogo to ask for a refund. TicketNetwork. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The 'Payment' tab is automatically open. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Read more hen we pay for them, not a week before! Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 3.1 Accurate Descriptions. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . In future, if you have issues confirming or fulfilling . 1. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. This does not affect our editorial independence. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. This is so we can promote the sale of tickets and items that You list for sale. Sadly I could no longer attend on the new date which was in October 2021. Sellers: once your tickets have sold, viagogo charges a service fee. What are the viagogo Terms and Conditions? Pay by PayPal, a free service to pay online without sharing your financial information. Like. . What is the viagogo complaint handling process? 6.1 No Warranty. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Pros. Visit the Payment Methods section to update the details. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. They then charge a booking fee on top of the tickets. We do not control the information provided by other users which is made available through the Site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Viagogo Won't pay me for my sold tickets. the price it is sold for on the primary market). The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Leave the Archive. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 1 Complain to the ticketing website. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. . The Scottish indie band Arab Strap said: Weve always been appalled by touting. It can happen on any website where payments are taken. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Save as much as you can and opt for investment trusts over trackers. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Selling Mobile transfer tickets you bought on viagogo? How do I change my payment method for getting paid? Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. For American Express this is the 4 numbers on the front, right hand side of your card. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Pay by PayPal, a free service to pay online without sharing your financial information. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.16 Season Cards. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Only some of my tickets have sold. As shares tumble and costs soar Will the fast food giants ever deliver for investors? How do I change my payment method for getting paid? At no time do We provide the Buyer's payment information to the Seller. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Don McLean Concert Tickets. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. By using our Site, You agree to accept this Agreement. Viagogo should be the subject of a full criminal investigation.. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. 5.3 Disclosure of Information. 6.6 No Agency. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express.