This is a two-part combo of an app and a new physical device. There seems to be an issue of integration with apple TV or a problem on device. ADD UP TO 10 LIGHTS. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Name the HDMI inputs. There are two of the biggest problems for it. Your TV connects to the output with a short HDMI cable included in the box. Hold the option key to show the Library folder. Mine was turning off using HDMI out 2 on my Denon. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Press and hold the power button on the Hue sync box. 3. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Honestly considering a return. But whats causing the connection issue you may encounter. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Your email address will not be published. A forum where Apple customers help each other with their products. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Download the Hue Sync mobile app from the App Store or Google Play Store. At this point, we would recommend you to Contact Apple Support. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! 8. Delete this folder. Here I will give some suggestions if you will have some glitches. 4. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. All Rights Reserved. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Smart Plugs and Your Home: Is Radiation a Silent Threat? I don't seem to have Dolby Atmos though in Netflix? User profile for user: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. These are relatively new Hue products and still have to go through their growing pains. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . We and our partners use cookies to Store and/or access information on a device. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Its really that easy. For some problems, it is difficult for you to find solutions online. APs are often best used for devices that dont need a 100% steady internet connection. If you have not created one, you can do so in the Hue app. company number 03997482, registered in England and Wales. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Connectivity Issue with Hue Bridge and Hue Sync. Youve probably already guessed the solution here. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. It really adds to the experience and may reduce your eye fatigue. Connect the Hue sync box to power and your TV. provided; every potential issue may involve several factors not detailed in the conversations Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. ask a new question. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. This software allows the lighting system to react to the media youre playing on your computer or phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Seems like after the last box update nothing is working it's been a while now. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. For many users, the Hue Sync Box should be ready to use right out of the box. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . UPDATE: I was able to fix this issue thanks to @tweethue! The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Sync your on-screen TV content. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. My Smart Plug Keeps Turning On (or Off) By Itself! By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I have no problems with any other device . Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. First, download the Hue Sync app for your iPhone, iPad, or Android device. Hello, I am James Beetie and I am a bit of a self-confessed nerd! This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Setting the input device (Roku) to 1080p resolution makes the system work. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Mine especially has issues with Dolby Vision. Or want to be part of a movie? These devices allow you to have your Hue smart lighting react to music, movies, and video games. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Yes I've tried everything you mentioned on your comment. 4K does not work, yet. Is there a way to force the Apple TV 4K to send Dolby Vision? ShYnNoK. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. To solve the problem, consider removing and reinstalling the same version again. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Create an account to follow your favorite communities and start taking part in conversations. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Can It Support Both?! Thanks and good question. Does your eye start adapting? 7. You can open it by typing %appdata% in the taskbar. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. It should display a wide range of folders for apps installed on your device. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! The gradient strip is definitely a big improvement over using just the light bars. Rollback the version of the Hue Sync App. This guide will tell you why your Hue Sync has connection errors. You also need to install the new Sync app on your PC or Mac. My AVR supports Dolby vision pass through. The cable box should run thru the receiver. I have also gone through some research and come to some conclusions. If you have any questions, feedback or suggestions about this article, please leave a comment below. If you havent done that yet, first install your Hue Bridge. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. 2018-2023 Signify Holding. 5. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Lets go through some of the most common bugs and how you can fix them quickly and easily. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Press the button on the Hue Bridge. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Your email address will not be published. Swipe to the left on where it says "Home" and tap "Remove". Troubleshooting Ecobee Server Communication Issues. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. The Hue Sync Box appears to have a trickier set of problems. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Connect it to your TV and HDMI-connected devices to. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Required fields are marked *. Select your Wi-Fi network and tap Connect. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Even video games they feel like theyd be too distracting. I cant think of any big issues. Manage Settings An example of data being processed may be a unique identifier stored in a cookie. Downgrade Back to Previous Hue Sync App Version. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. They work greatmost of the time. I got the same issue. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Learn more about brightness. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Hopefully with working files this time around! Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. 2- Connecting directly to TV without using Hue Sync Box. *Dolby Vision Enhanced Compability turned on (Hue Box)? I will list some issues to see if you have had them. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. So almost every software or App will release patches for the upgrading. 1-800-MY-APPLE, or, Sales and I run my Xbox One X through the the play sync box and it supports. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Turn off Dolby vision when using sync box works. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Do Smart Plugs Catch Fire? Optional: Pair a TV remote to the Hue sync box. Listen for two "power-up" tones a couple of seconds apart. Does anyone use an Apple TV 4k and is it working? I think almost everyone will like to watch movies, listen to music and play games. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). JavaScript is disabled. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? When lots of users have various problems, they dont know how to solve even if they do the various test. The Lifespan of Smart Plugs: Do They Have an Expiration Date? It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Great article. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. If you are unsure about installation, refer to the manual that came with your Hue sync box. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. , you may have some common issues with it. Additionally, it may be worth contacting Philips Hue Support. Open up "Settings" on your iOS device. What if rolling back the upgrade doesnt do the trick? The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. PLease see my previous comment for more details. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. But you should ensure a steady internet connection for your Hue Sync Box. I am loving mine with the gradient strip as well. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: The Philips Hue . No, * Image on the television? This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Navigate to the HueSync folder (Roaming or Local). Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I'm on the fence about the Sync Box and am looking to be convinced by some owners. 2018-2023 Signify Holding. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. You can also just wait it out. However for some users, they dont understand the charm in a practical moving watching experience. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. This will show you a folder full of data for all of your apps. omissions and conduct of any third parties in connection with or related to your use of the site. When one is found, tap. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. It was the only thing that worked for me after hours of trying. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Wait 30 seconds. I have the same problem if I use apple TV straight to the TV. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Lets Find Out! Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Can You Control Your AC with a Smart Plug? By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Make sure Bluetooth is enabled on your mobile device. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? While they both can work together, you dont need one to run the other. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Other users have experienced problems with the app related to how it stores data on your PC. Any help appreciated. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Smart Home Point 2019-2023. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Save my name, email, and website in this browser for the next time I comment. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Really, I'm the first to have these issues? can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Got it as a gift in December, and have been using it ever since. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync.
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