razer mouse keeps disconnecting and reconnecting

rev2023.3.3.43278. If it is already directly plugged into the computer, try a different USB port. When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. - Just some visual aid for you all! So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. This is to isolate the device from a software issue. I tuned off power saving in Razer Synapse. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up Ensure your device is updated to the latest firmware. Not sure if anyone else is experiencing this. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. Thanks so much! Press J to jump to the feed. I have no idea how I'd go about ruling out the motherboard power rails since i don't have an oscilloscope or any multimeters or anything like that. Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. Another thing. USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. If that doesnt work your mouse might be broken. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? How to handle a hobby that makes income in US, It happens with or without the drivers installed, It has happened with multiple mice on the same computer, Motherboard drivers are the latest version, Device Manager isn't listing any problems on any USB devices, Happens with every USB port, even addon USB cards, Happens when all USB devices aside from mouse and keyboard are unplugged. Test the device on your PC with Synapse disabled. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. First night I used it, no issues at all! 5.Double-click Universal Serial Bus Controllers to expand the list. It happens all the time in this scenario. Like i said i am new to posting here, and thought reddit was the perfect "one stop shop" for anyone attempting to google this issue. Its obvious, but please unplug your mouse from the usb. Once the next startup sequence is complete, test your mouse and see if the issue has been resolved. In most cases, this particular scenario is encountered on laptops and ultrabooks that use a cooler which includes a fan. "Allow the computer to turn off this device to save power" is checked by default. If that doesn't work, drop us a message including the link to this post so we can further help you. Inside the Properties screen of the HID-compliant mouse, select the, Once the uninstallation is complete, open your browser and search online for . My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. Just bought a Blackwidow 2019 on amazon the other week. It would also sometimes disconnect for up to 6 seconds before reconnecting, and once had to re-plug the mouse USB. :P. @Dane411 After I had to shut down the PC? Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. If you do not get it sorted by reinstalling drivers, then you should change your mouse. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. Generally, they can last up to 3 years with some . Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. I'm having the exact same problem. Troubleshooting 89K views 5 years ago The most important step is to set your liftoff range to 1 ! Copyright 2023 Razer Inc. All rights reserved. I have to disconnect the cable from it and connect it back.. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. Check if keyboard/mouse is disconnected when Synapse is turned on. Heres a quick guide on how to do this: Note: Keep in mind that once you go past this step, all changes that you made since the restore point was saved will be lost once the procedure is complete. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). I ended up getting a new USB cable to actually solve the problem, heh. If I have described your problem, then you have the exact same issue as me and a growing number of people here. New comments cannot be posted and votes cannot be cast. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. If you are on the new update it could be that. Open it, and double-click the first item called "USB Root Hub.". Press question mark to learn the rest of the keyboard shortcuts. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. I have googled "USB mouse disconnects and reconnects", and it seems to be fairly common but none of those were resolved. If you have recently updated Windows, please check if you have the 1809 update installed. Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. So recently I bought a Blackwidow V3 Tenkeyless and a Wireless Naga Pro. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. It only happens with Razer, no other peripherals, and it's 5x worse when Razer Snapse is installed. As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. Linear Algebra - Linear transformation question, Batch split images vertically in half, sequentially numbering the output files. it only has this with my pc and not with another pc or my laptop. New comments cannot be posted and votes cannot be cast. Create an account to follow your favorite communities and start taking part in conversations. Several users reports seem to suggest that the issue can also be caused by Registry corruption. I understand that the mouse constantly connects and disconnects, in this case I suggest you uninstall the mouse driver and download the latest Razer Synapse driver, follow the link: https://www.razer.com/synapse-3 And I recommend that you download the latest driver for your video card as well. I tracked down a replacement cable (PRIME HAD IT! 6.Right-click the first USB Root Hub in the list and then select Uninstall . Microsoft has been quiet about this problem, but there has been a surge of tickets after the update was pushed with users getting random disconnects this glitch only seems to affect USB-connected mouse devices. Sorry, we're still checking this file's contents to make sure it's safe to download. In my case, the problem became less severe when I started using a different USB slot. It only happens with Razer, no other peripherals, and it's 5x worse when Razer Snapse is installed. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. Support Me: https://streamlabs.com/health_inspector_frogDiscord: https://discord.gg/pVS5dkFhBdThe VRois youtube channel : https://www.youtube.com/channel/UCf. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. Happens with all 4 Razer devices I own. the "shotgun" debugging approach rarely produces the expected results -- not that I'm saying that is what you are using). The DPI stage light is blinking though. "After the incident", I started to be more careful not to trip over things. So I'm basically onto my 3rd mouse. I am in the UK. Fix as follows (Win 10), I uninstalled Synapse 3, installed v2 and OpenRGB. Learn more about Stack Overflow the company, and our products. 2) disconnected and reconnected USB plugs to different ports. If it's checked, like in the screenshot below, uncheck it. Also OpenRGB does not seem to have the option. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Ensure your device is updated to the latest firmware. Update - October 2020I finally found a solution that works for me. the issue was back. Look at the Windows event logs to see if there is any indication of a service/driver failure. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. From the manual I cant tell for sure what the setting on this motherboard means. When it loads, your mouse should be working fine. Several affected users have reported that the random mouse disconnects stopped after they installed all Windows 10 pending updates. If you dont have a different computer, connect it to a smart TV or even to your Android device if you have an OTG cable. Sometimes the LEDs won't turn off, sometimes it will. You must log in or register to reply here. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. Several users have been reaching us with questions after getting increasingly annoyed by the fact that their mouse is randomly disconnecting and reconnecting while they are using it. "Allow the computer to turn off this device to save power" is checked by default. Check the setting for USB on chip support. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Have a question? It is it is not supported by Synapse V2. These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. Heres a quick guide on disabling USB Selective suspend via the Power Options menu: If the issue is still not resolved, move down to the next method below. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Razer support only in the pinned post. Go to the Power Management tab. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. I tried it with a clean boot - had no non-windows services running and it still did it. I upgraded to Windows 11 a week ago and it still works fine. SwimmingQuail1369 3 mo. My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. As a result, the mouse attached to the USB controller is duplicated and the system gets confused. Press question mark to learn the rest of the keyboard shortcuts. I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! If mouse activity still brings everything down with it, there is a bug further up the food chain. Reassemble your mouse, do the madman/woman laugh. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. Guess what? I don't think this is a cable or synapse issue. I bought the Razer Wolverine Tournament Edition to use with my series x. I only have taken it out of the box twice because I was saving it for when the controller that comes with the Xbox doesn't want to work. Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. It happens about 5-10 times a day depending how long I play a game. Razer is the world leader in gaming hardware and systems. All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. Nathaniel Pitts 3 subscribers Subscribe 7.5K views 3 years ago Update - October 2020 I finally found a solution that. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. In this case, follow the method down below for a different repair strategy. This works in most cases, where the issue is originated due to a system corruption. How can we prove that the supernatural or paranormal doesn't exist? Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. If the disconnects stop and you plan on fixing the issue without losing any functionality whatsoever, you have two ways forward: If the issue is still occurring, move down to the next method below. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. I'm having the exact same problem as well. I'm also using Viper 8kz wired. Just around Christmas 2018, I started having the same issue, but only in League of Legends. When the installation is complete, restart your computer and see if your mouse is functioning normally (without random disconnects) once the next startup sequence is complete. The Tartarus and Naga will completely disconnect, and with Razer Synapse 2: their USB ports will be rendered useless until my computer restarts. Razer is the world leader in gaming hardware and systems. (Windows 7 ultimate, for those interested, i havent upgraded to 10) - i was kind of due a reinstall as it has been 5 years and my system felt cluttered. So far no disconnections for over 3 weeks. If you need to identify the on-board device you need to restart and disable it from the BIOS. As it turns out, this particular issue can also be caused by a Windows 10 glitch introduced with an update released in June 2018. My first problem was with mouse - when it was in wireless mode the pointer was just going crazy and snapping into one of the corners of the screen without possibility to move it at all when it's battery level was going below 40%. The original problem came back later though. Its been two weeks and no disconnects yet! it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. To replace it, on the bottom of your mouse is "3 sticky pads" . As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. This lasted for about 3 weeks when last night the mouse disconnected again. Razer support only in the pinned post. Things I've tried: 1) turned PC off and on a few times. i tried every solution i could find , reinstalling synapse, reinstalling all audio drivers, even disabling every audio driver except the razer one's. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Create an account to follow your favorite communities and start taking part in conversations. Razer better fix their $hit or all 6 is being returned tomorrow. My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). http://support.microsoft.com/kb/929135. Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. It will show you all devices that have ever been installed, even if they aren't currently plugged in, and you can uninstall them from there, so the "detected new hardware" thing will pop up the next time you plug it in. But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. and you are GOLDEN. Press J to jump to the feed. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. In Dungeon World, is the Bard's Arcane Art subject to the same failure outcomes as other spells? After the first one did that that I called Logitech support and they asked me the problem, asked for the serial number and then shipped me a new one free of charge. I feel ya. Your best bet is to try to find a way to reproduce the failure as quickly as possible. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). Plug the keyboard/mouse directly to the computer and not on a USB hub. Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. Installing Logitech's drivers has had no effect. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My laptop is generally charged by the chroma dock. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located atHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetgets corrupted. haha. Hi everyone im hoping to find help here because i searched everywhere. The issue is clearly software-related. If you're experiencing mouse lockups or failures, it may be because your computer is automatically turning off the power to a USB Root Hub. For Wired Mouse. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. Looking for a bluetooth mouse without USB. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Can Martian regolith be easily melted with microwaves? By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? Issue did not appear for couple days. Also like OP, the motherboard lighting is also affected. these are in the corners, Glossy, and shaped. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. For the price, it is worth a punt even if it didnt fit (and i cannot see why razer would make 50 different cables for such a simple device). Press J to jump to the feed. Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. Made by redditors, for redditors, to discuss RZR products. Sorry, our virus scanner detected that this file isn't safe to download. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Try reinstalling the mouse drivers. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). (You can also just search for "Device Manager"). Razer is the world leader in gaming hardware and systems. After some time, the keyboard will reconnect to Windows and eventually resume with the appropriate light settings. Do not open the mouse until you are a veteran in the field because you would damage something else. Reinstall razer software and reconnect the mouse. Nothing has ever ever worked. Razer logo disappears and mouse not responding. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. Uninstall all razer devices in device manager. This is the mouse I am using now for over two years and it's been great. Continue uninstalling all USB Root Hubs. Everything is as updated as could be, I scrubbed my drivers and programs clean, Razer Support has been quiet for 2 weeks now. Mentioned above update isn't installed at my PC. Relation between transaction data and transaction id. I may have a work around for the Razer Nari disconnect and reconnects. A day later, the mouse disconnects randomly and causes my game (DoTA2) to crash. Mouse stops working when lifted and put down back, takes 1-3 secs to work again, USB mouse disconnecting and reconnecting in windows and linux, My mouse disconnects when not touching a surface, and lags to start moving the mouse, but will work pefectly fine till I pick it up to move it, My mouse, just says Microsoft on the bottom, and doesn't work.